Blizzard Customer Service Phone

Blizzard (also known as Blizzard Battle.net) is a U.S. video game developer and publisher based in California. It is most famous for the creation of World of Warcraft, the largely popular online role-playing game.

• Blizzard Customer Service Phone Number
• Blizzard Hotline

In 2019, it was reported that in total, all of Blizzard's games had 32 million monthly active users.

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Manage a Blizzard Refund Request On Your Own

Blizzard doesn't have a transparent refund policy, which means that their customer service team looks at refund requests on a case-by-case basis. You are more likely to obtain a refund if you haven't used the product and if too much time hasn't elapsed since you made the purchase.

You can get in touch with their customer service members either through their website or phone.

On a related note, find out how to cancel your World of Warcraft subscription on Blizzard.

Request a Blizzard Game Refund Over the Phone

Reach out to a Blizzard customer service team over the phone by calling 800-592-5499. Please note that you will only be able to leave a voicemail. In your message, make sure that you describe what product or service you would like a refund for, and why.

Request a Blizzard Game Refund on the Website

Here is a step-by-step guide on how to seek a refund through Blizzard's website:

1. Go to Blizzard's home page
2. Go to My Account in the top right corner
3. Sign in to your account
4. Select the Support link at the top of the page
5. Click on the icon for the product you would like a refund for
6. Select the Payments icon
7. Hit the Contact Support icon
8. Describe your request for a refund in the text box
9. Click on Continue
10. Provide additional information if needed
11. Submit your refund request

How to Get a Refund for Warcraft III: Reforged

In May 2020, Blizzard made an exception to their usual stand on compensation andofficially announced it would be allowing refunds for Warcraft III: Reforged.

After releasing the remake of the classic real-time strategy title from 2002, Warcraft III: Reign of Chaos, Blizzard was inundated by harsh criticism from fans. The most common complaints included subpar graphics, bugs, and missing features. In response, the company implemented a no-questions-asked refund policy about the game.

Here is the statement in full:

'Blizzard stands by the quality of our products and our services. Normally we set limits for refund availability on a game based on time since purchase and whether it has been used. However, we want to give players the option of a refund if they feel that Warcraft III: Reforged does not provide the experience they wanted. So, we've decided to allow refunds upon request for the time being. You may request a refund here on our Support Site.'

To request a refund for Warcraft III: Reforged, go to Blizzard's Support Site and follow the instructions provided.

What Is Blizzard's Refund Policy?

Blizzard doesn't have a set-up refund policy, but judges refund requests independently. The only time refunds are mentioned in their End User License Agreement is related to their Blizzard Balance feature:

'Regardless of how it is acquired, Blizzard Balance is non-transferable to another person or Account, does not accrue interest, is not insured by any government entity, and, unless otherwise required by law or permitted by this Agreement, is not redeemable or refundable for any sum of money or monetary value from Blizzard at any time.'

What's the Average Blizzard Refund Time?

Other users have noted that it typically takes a couple of weeks for Blizzard to decide whether you're eligible for a refund or not.

Are There Any Issues With Blizzard's Refunds?

The problem with Blizzard's refunds is that they are at the discretion of the company's customer service reps. This means that, based on the circumstances of your purchase, you may or may not get your money back. What's good is that many users who asked for a refund received a prompt response from customer support. This Reddit user has copied the reply they received from Blizzard in full:

'Although we don't explicitly offer refunds, we will always do our best to help with support requests. If a purchase was made and the request is immediately submitted thereafter, there's a good chance we can help. If the request for a refund is made even several days past when a product is purchased through us, we likely will not offer the refund.'

To conclude⁠—there is no guarantee you will get your money back from Blizzard, but it doesn't hurt to ask.

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• Steam service, including any game on Steam, as well as a gift on Steam

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Contacting Blizzard CS is fairly simple, and doing so can help solve a number of issues you may be having in-game. Maybe you're having a pernicious problem with your game you can't solve. Or maybe you want a refund on a game. Or you have some other problem — you didn't get an in-game item you purchased, or you bought a game but it's not showing up on the launcher — and you need to talk to someone at Blizzard to find out what's going on. Well, thankfully, it's fairly easy to contact Blizzard's customer service department. You can do it in game, via the web, and even on Twitter if that's easier for you.

Set up time machine. First up is the in-game method for World of Warcraft players. If you're playing the game, either hitting the Escape key (ESC on your keyboard) or looking for a small red question mark on your Game Bar will bring up the Game Menu box. That box will have various buttons, and the top one should be Help. This brings up the Customer Support box.

Blizzard Customer Service Phone Number

There are a variety of options, from submitting a bug or opening a ticket for your problem to reporting another player, getting a stuck character unstuck or using the Knowledge Base to look up a potential issue yourself. It's handy to know about, of course, but what if your problem is that you can't log into a game at all? Well, Blizzard has other ways to contact them. For example, there's the Battle.net support page. It's hosted directly on Blizzard's site, so if you can't find it, just point your browser at either us.battle.net or eu.battle.net and that should get you to where yo need to go.

In addition to that, each game has its own Customer Support forum, where you can see other players discussing bugs and issues they're having. This, for example, is the North American World of Warcraft Customer Support forum. You can find each game's forums from the appropriate Battle.net site as needed. There will be a drop-down menu at the top of the page that lets you select which game, and from there, which forums to use.

Blizzard Hotline

However, if that's not helpful, you do have one more possibility — you can send a tweet directly to Blizzard's CS department. There's a CS department for North America on Twitter, and another account covering the EU. So as you can see, there are a variety of options, and I hope one or all of them helps you figure out your problem and gets it solved. I always hate it when I want to play but I can't because something needs fixing.